FAQs

FAQs2021-08-03T10:06:06+00:00

Jupiter, IO, and its offerings

How is the iO brand related to The Jupiter Group?2021-06-29T10:49:07+00:00

The Jupiter Group is an award-winning fresh produce grower with a mission of being the most transparent grower of fresh produce in the world. iO is the first blockchain consumer-facing brand we have launched in 2020 focusing on delivering the highest quality fruits that are traceable through the use of blockchain

What is the history of iO’s parent company, The Jupiter Group?2021-06-29T10:48:52+00:00

The Jupiter Group is an award-winning fresh produce grower with a mission of being the most transparent grower of fresh produce in the world. With a year-round supply and innovative new variety development, Jupiter is hailed as one of the world’s leading fresh produce companies.

Beyond their specialty in growing grape and citrus, Jupiter’s expertise also covers avocado, pineapple and kiwi in all formats and sizes across retail, wholesale, and food service businesses globally. The Jupiter Group have digitised their supply chain to control a true seed to shelf process and provide a consistent, transparent, trusted and traceable supply.

What makes iO unique?2021-06-29T10:48:37+00:00

iO stands for Intelligent Origin. Through iO’s unique QR code technology, consumers can follow each iO fruit’s seed-to-shelf journey and be assured of the origin and quality each and every time.

What types/varieties of fruits does iO offer?2021-06-29T10:48:18+00:00

iO grows a range of nature’s goodness that is full-flavored, fresh, and highly nutritious, from grapes and citrus, to pineapple and kiwi.

Beyond fresh fruits, what other products does iO offer?2021-06-29T10:48:00+00:00

Currently the iO brand is focused on offering full-flavored, fresh, and highly nutritious produce from grapes and citrus, through to kiwi. But the future is nothing but fresh and exciting for developing a wider fruit based range!

 

Are iO’s fruits organic?2021-06-29T10:47:45+00:00

No, iO products are not 100% organic. We use many orginic practices and processes but cannot claim to be 100% organic. We’re honest and transparent, and we think that’s better than false claims.

Are iO fruits GMO-free?2021-06-29T10:47:31+00:00

All of our iO fruits are GMO-free. We use the best techniques and practices possible, to ensure we deliver you fresh, great tasting and nutritious fruit with each and every bite.

Where can I buy iO products?2021-06-29T10:47:09+00:00

iO products can be found at local grocer including [iO to provide availability information when appropriate]

Health and nutrition

How does iO ensures its fruits reach consumers fresh?2021-07-06T13:47:13+00:00

iO uses state-of-the-art machinery and the latest technology at each stage of the process from seed to shelf. This starts on our farms and how we manage each crop, the way we sort and grad our produce to ensure only the highest quality fruits is being exported through to the care we take when it is being transported to supermarket shelf. This ensures that each and every iO fruit is in the most pristine and nutritious condition when it reach the consumers.

What are the nutritional value of iO’s various offerings?2021-07-06T13:48:02+00:00

iO grow and transport fresh, great tasting and nutritious fruit globally. Please refer to our website for more information on the nutritional value of each iO offering.

Food safety

What are iO’s food safety practices?2021-07-06T13:48:29+00:00

iO uses cutting-edge technology to give consumers an inside look into how each fruit travelled from our farms to their fruit bowl, and the care taken at every step of the way, ensuring that the highest food safety and quality standards are exceeded.

By showing consumers the entire journey with the latest tracing technology from seed and sapling through to the grocery shelf, iO gives consumers confidence and assurance that our produce is of premium quality and of verified and safe origin.

Blockchain and transparency

How can consumers know more about where their iO fruit comes from?2021-07-06T13:49:00+00:00

With just the simple scanning of a QR code on their mobile devices, consumers will be able to get meaningful information such as origin and certification right at their fingertips.

Who/what powers the technology that supports iO’s seed-to-shelf journey?2021-07-06T13:49:22+00:00

Through the use of blockchain technology, data from each fruit is digitised upon harvest, which allows iO to follow each fruit’s journey every step of the way, right through to when it reaches our consumers.

How does it benefit consumers to know where their fruit comes from?2021-07-06T13:50:58+00:00

By showing consumers the entire journey, from seed and sapling through to the grocery shelf, iO gives consumers confidence and assurance that our produce is of premium quality and of verified and safe origin through communicating on certifications, pesticide due diligence and the origin and journey of the fruit.

Environment and sustainability

What are iO’s sustainability goals as a brand?2021-07-06T13:51:29+00:00

iO’s social goals fall under our umbrella ‘Knowledge and Nutrition – the key to the next generation’ whereby we engage with global youth groups to enable better understanding of good nutrition and smart farming for their own benefit and the future of farming on our delicate planet.

How is iO keeping its operations sustainable?2021-07-06T13:52:00+00:00

Our iO farms, through our parent company Jupiter Group are fortunate enough to be partnered with The Nancy Tweddle Foundation; an independent International NGO which is Not for Profit with a focus to develop agricultural supply infrastructures, sustainable agricultural supply chains, implement agricultural technology and uplift community to benefit rural economies.

Are there any Corporate Social Responsibility (CSR) initiatives that iO is looking at driving?2021-07-06T14:11:38+00:00

You can read about our responsible decision making in further detail over on our news pages [Refer to the website copy – insert link once live]

Farms and farmers

Where are iO’s farms located?2021-07-06T13:54:43+00:00

Our farms are located in Europe, North and South Africa, South and Central America and South Asia ensuring that we can provide an uninterrupted year-round supply of fruit. Every growing area and region is selected according to its natural microclimate and propensity to grow and develop each variety.

Fruits are diverse and have unique growing requirements, but our committed and enthusiastic farm teams are experts in ensuring that they benefit from the optimum growing conditions of each region.

Throughout the world our fruit is cultivated in conditions tailored specifically to focus on great tasting and fantastic quality fresh produce.

How does iO ensure consistency in quality across all your farms?2021-07-06T14:01:53+00:00

The ‘Jupiter Standard’, a simple framework encompassing capability to meet or exceed all required global audits, is used at iO to achieve consistency all year round, wherever we are and whoever we are supplying.

We also utilise state-of-the-art machinery and technology to ensure our fruit is handled with consistent care and attention whether it is sorting, grading or transporting so that they reach consumers in pristine condition from our farms.

How does iO work with its farmers around the world?2021-07-06T14:02:18+00:00

Across the globe we nurture our own citrus, grape, pineapple and kiwi. Where we don’t grow our own, we hand pick growing partners to join our Growing Together program, which allows us to retain a consistent, high quality and trusted global supply.

Our sustainable way of working is underpinned by our global technical framework and aligned with our vision to be the most transparent brand in fresh produce.

Using dedicated farming technology and our specialist global networking platform, we are able to provide our farmers with up to date and accurate information to assist with on farm operations planning.

What kind of pesticides are used?2021-07-06T14:02:42+00:00

We use a variety of verified pesticides for integrated fruit and farm management. All iO fruits meet all food regulations and testing standards of the country in which they are sold, including the standards aligned to chemical residues.

All our own farms and those of hand selected grower partners meet the obligated criteria of The Jupiter Standard; our parent company’s standard that enables us to meet or exceed all the required specifications for any audit in any global location, at any time.

Fruit that fails to meet our standards and the specifications outlined by the iO guidelines cannot and will not be branded as iO.

Packaging

How does iO pack its fruits to ensure quality and freshness?2021-07-06T14:03:14+00:00

Each facility has its own modern packing and cooling facilities, where iO fruits are either loaded directly into the containers or on to refrigerated trucks, with great care taken throughout their entire journey to market.

For example we operate an unbroken cold chain through our world class packhouse facility in Chile, starting at the fruit harvest and adhering to an industry leading 30 minutes in-field refrigeration target.

Making sure that our fully temperature-controlled supply-chain is never broken from packhouse to point of delivery guarantees a greater level of quality and freshness for the consumer.

Are the labels and packaging used for iO fruits sustainable?2021-07-06T14:03:34+00:00

All our global fruit packaging is compliant with food contact regulations, we are of course continually working towards reducing the environmental impact of our packaging as part of our long-term plans.

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